Host of services

• TATA Zippy
  

  With TATA Zippy, our goal is to address and resolve up to 90% of customer complaints within a maximum time frame of 48 hours. Our customers and satisfaction are of utmost importance to us, and hence we are committed to delivering timely responses and efficient assistance throughout their ownership experience.

  We have designed and implemented this process to monitor and guarantee exceptional service when it comes to providing timely customer and product support for our newly launched models (or our top 3 models based on volume) within the country during the warranty period.

• Tata Shield
  

  At Tata Motors, we understand the frustration, inconvenience, and financial loss that accidents can cause. And we are dedicated to providing prompt and efficient service to our valued customers during such challenging times. We prioritize your convenience and peace of mind and hence strive to get your vehicles back on track faster than ever.

  With TATA Shield, we have employed an integrated process with a commitment to ensure the shortest possible downtime for our customers’ accidental vehicles. Our main goal is to quickly restore and get 90% of these vehicles back on track within a time frame of 60 days.

• TATA Genuine Parts
  

  We understand the importance of having essential TATA Genuine Parts easily available when needed, whether it’s for our newly launched models or our top 3 models based on volume. With utmost care and concern for our customers, we have employed this process to provide them with round-the-clock availability of chosen TATA Genuine vital spare parts at all our service stations across the country.

  We prioritize your satisfaction and peace of mind. We strive to make these crucial parts 100% available to our customers, so they can rely on us to address their vehicle maintenance and repair needs.

• TATA Alert
  

  At Tata Motors, we understand how stressful and inconvenient experiencing a breakdown can be, and we want to assure our customers that we are equipped and committed to resolving such issues on time. You can count on us to minimise the disruption caused by a breakdown and get your vehicle back on the road as soon as possible. We value your satisfaction and convenience and are committed to providing the support and assistance you need in times of breakdowns.

  Through TATA Alert, we make sure that our customers have access to reliable onsite and breakdown assistance infrastructure at all our workshops. Our goal is to provide prompt and efficient assistance while aiming to restore 85% of breakdown vehicles within a window of 72 hours.

• Express Service
  

  We value your time and want to minimise any inconvenience caused by vehicle unavailability during scheduled service or repairs. With dedicated resources and efficient workflow, we strive to deliver our customers with a seamless and prompt service experience. We give utmost importance to your satisfaction and convenience and strive to deliver remarkable service while making sure your vehicle receives the care and attention it deserves.

  Our Express Service is designed with care for our customers and to minimise downtime for selected scheduled services and minor repair jobs. We achieve this with dedicated express bays, special tools, exclusive manpower, and readily available parts in our authorised workshops. Under this service, we aim to complete 85% of jobs within a maximum 8-hour time frame.

• Value Added Services
  

  Implemented with a genuine concern for our customers, our Value Added Services aim to assure them of our commitment to manage the maintenance and upkeep of their vehicles on their behalf. With this service, we aim to ensure the best performance of your vehicle with minimum downtime.

  We offer comprehensive AMC (Annual Maintenance Contract) or service packages tailored to suit your vehicle’s specific needs. Our goal is to cover at least 50% of the vehicles under these packages for your convenience and peace of mind. You can rely on us to go the extra mile in improving the longevity and efficiency of your vehicle, so you can focus on what is important to you.

• Customer Complaint Resolution

  We realise the importance of timely resolution, which is why we address each complaint with a dedicated timeline until its resolution. We aim to address and resolve 90% of customer complaints within a time frame of 72 hours. We believe in addressing your concerns promptly and effectively for your satisfaction and trust in our service. We see your feedback as an opportunity to improve and deliver the exceptional customer experience you deserve.

  We have established a customer-centric process, through which we make sure that every complaint receives the attention it deserves. All customer complaints are diligently registered with our Customer Assistance Center (CAC), whether they are received through email, phone, Facebook, or other channels.